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Rules for buying and selling LISTEE goods

This website is operated by LISTEE. Throughout the site, using terms “we”, “us”, “our”, will be referring to LISTEE. 

1. General provisions

1.1. These e-shop rules (hereinafter referred to as the Rules) are a legal document binding on the Buyer and the Seller (hereinafter referred to as the Seller), defining the rights and obligations of the Parties, conditions, and procedures for purchasing, paying for, delivering and returning conditions related to e-shop sales.
1.2. The Seller reserves the right to change, amend or supplement these Rules at any time. The Buyer is informed about the changes in the Rules on the LISTEE website. The changes take effect from the moment of publication for all transactions concluded after the announcement, therefore the Buyer is recommended to get acquainted with the Rules during each purchase.
1.3. Please be informed that the Frequently Asked Questions (FAQ) section of LISTEE’s website provides detailed information regarding orders, delivery, returns, etc. In view of this, we recommend that you read the FAQ before placing your order.
1.4. The Seller is released from any liability if the Buyer has not read the Rules (or FAQ) in part or in full, even though he has been given such an opportunity.

2. Protection of personal data

2.1. By agreeing to these Rules, the Buyer agrees that his/her e-mail is used to send the notifications necessary for ordering, payment, and delivery of goods will be sent to the e-mail address.
2.2. The buyer must also indicate his/her personal data (name, surname, delivery address, telephone number, e-mail), which are necessary for the purchase, delivery, and payment of the goods.
2.3. The personal data provided by the Buyer will be processed in accordance with the requirements established by the Law on Legal Protection of Personal Data of the Republic of Lithuania, as well as other legal acts of the Republic of Lithuania regulating the processing and protection of this data. By processing and storing the Buyer’s personal data, the Seller will implement organizational and technical measures that will ensure the protection of personal data from any accidental or unlawful destruction, alteration, disclosure, as well as from any other unlawful processing.
2.4. The personal data provided by the Buyer will be used exclusively by the Seller and its partners, with whom the Seller cooperates in the administration of the e-shop, delivery of goods, and (or) other services related to the submission or execution of the Buyer’s order. The Seller will not disclose the Buyer’s personal data to third parties, except for the partners mentioned above in this clause or in the cases provided for in the legal acts of the Republic of Lithuania.

3. Conclusion of a purchase and sale agreement

3.1. The purchase and sale agreement between the Buyer and the Seller is considered concluded when the Buyer forms and submits an order for goods in the e-shop.
3.2. After concluding the purchase-sale agreement, the range of goods, their quantity, price, delivery time and other conditions specified during the Buyer’s order are binding on the Buyer and the Seller and may be changed only in accordance with these Rules.
3.3. Purchase and sale agreements are registered and stored in the LISTEE database.

4. Buyer’s rights

4.1. The Buyer has the right to purchase goods in the online store LISTEE in accordance with these Rules.
4.2. The Buyer has the right to withdraw from the purchase and sale agreement concluded in the e-shop by notifying the Seller thereof in writing no later than within 14 (fourteen) calendar days from the date of delivery of the goods.
4.3. The Buyer’s right discussed in Clause 4.2 shall be exercised in accordance with Paragraph 1 of Article 6.22810 of the Civil Code.
4.4. The Buyer’s right discussed in Clause 4.2 may be exercised by the Buyer only if the goods have not been damaged or their appearance has not substantially changed, as well as if they have not been used.
4.5. It is not possible to cancel or adjust the ordered and formed Shopping Cart.

5. Seller’s Rights

5.1. If the Buyer tries in any way to damage the operation of the online store, data security, or violate other obligations of the Buyer mentioned in clause 6, then the Seller has the right to restrict access to the online store

6. Buyer’s obligations

6.1. The Buyer must pay for the purchased goods and accept them in accordance with the procedure provided for in these Rules.
6.2. If the Buyer, at the time of delivery of the goods, refuses to accept the goods without important reasons, the Buyer must cover the costs of returning the goods at the request of the Seller.
6.3. Online stores Buyers must comply with these Terms and Conditions, clearly indicated in the information sections of the online store, and do not violate the legal acts of the Republic of Lithuania.

7. Obligations of the Seller

7.1. The Seller undertakes to make available the services of the online store, the operating conditions of which are determined by these Rules and other conditions published in the online store
7.2. The Seller undertakes to deliver the goods purchased by the Buyer by the delivery method chosen by the Buyer, based on the conditions established by these Rules.
7.3. The Seller undertakes to respect the Buyer’s right to privacy of personal information belonging to him.
7.4. When due to unforeseen circumstances the Seller is unable to deliver the goods purchased in the online store, the Seller has the right to terminate the Purchase Agreement by notifying the Buyer in advance. The seller can offer a similar product. If the Buyer refuses, the Seller undertakes to return the money paid within 5 working days.
7.5. Upon the Buyer’s use of Rules 4.2. the right provided for in paragraph 4.4. the Seller undertakes to return the money paid to the Buyer within 7 (seven) days from the day when the returned goods are delivered to the Seller.
7.6. The Seller may not refund the amount paid by the Buyer until the goods have been returned to the Seller or until the Buyer provides proof that the goods have been sent to the Seller, whichever is the earlier.

8. Prices of goods

8.1. The prices of the goods in the online store and in the formed order are indicated in euros. The seller is a VAT payer. VAT is included in the price after the order is confirmed, the delivery fee is added to the total amount of the goods, if applicable.

8.2. Prices for our products are subject to change without notice.

9. Ordering goods and paying for goods

9.1. After visiting the e-shop, the buyer selects the goods he/she likes, on the basis of which a shopping cart is formed. After forming the shopping cart, the Buyer enters the data necessary for the delivery and purchase of the selected goods: his/her name, surname, address to which the goods will be delivered, e-mail, telephone, and additional information that may be important when delivering the ordered goods.
9.2. The order is transferred for further execution only from the moment the Buyer’s payment is received.

9.3. The customer can pay for the goods in one of the ways and conditions provided by the e-shop:

9.3.1. Credit card;

9.3.2. Pay Pal payment system;
9.4. The prices of the goods in the e-shop and in the final order window are indicated in euros with VAT.

10. Delivery of goods

10.1. When ordering the goods, the buyer must indicate the exact delivery address, name, surname, postal code, contact telephone number.
10.2. The buyer must accept the goods himself/herself. If the Buyer cannot accept the goods himself, but the goods have been delivered to the address specified by the Buyer, the Buyer has no right to make claims regarding the delivered goods to the wrong person.
10.3. The Seller delivers the goods to the Buyer in accordance with the terms specified in the descriptions of the goods. These terms are preliminary and do not apply in cases when the Seller does not have the required goods in stock and the Buyer is informed about the shortage of the goods ordered by him. By getting acquainted with these Rules, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the terms and other conditions of delivery of the goods.
10.4. The goods are delivered to the customer in one of the selected ways:
• • In Lithuania through OMNIVA courier service;
• International shipping through the LITHUANIA POST service;

• International express shipping through DHL, FedEx, GLS courier service.
10.5. The Seller shall not be liable for the violation of the terms of delivery of goods if the goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties unrelated to the Seller or due to circumstances beyond the Buyer’s control.
10.6. Upon receipt of the goods, the Buyer must together with the Seller or his authorized representative check the condition of the shipment (whether the outer packaging is not damaged) and sign an invoice, bill of lading, or other documents of delivery and acceptance of the shipment. After the Buyer has signed the invoice, bill of lading, or other documents of delivery and acceptance of the consignment, the consignment is considered to have been delivered in proper condition.
If the Buyer notices that the packaging of the submitted consignment is damaged (wrinkled, wet, or otherwise externally damaged), the Buyer must mark it on the invoice, bill of lading, or other documents of delivery and acceptance of the consignment and, in the presence of the Seller or his representative, draw up a free-form consignment violation report. If the Buyer fails to do so, the Seller shall be released from liability for damage to the goods, if the cause of such damage is not a factory defect, and for discrepancies in the assembly of goods, if these discrepancies can be identified by inspecting the outside of the goods.
If the Buyer, after accepting the shipment, notices the non-conformity of the goods, factory defects, or other defects of the goods, he/she shall immediately inform the Seller thereof. If the complaint about the incorrect quality of the goods is confirmed and the Buyer returns the goods of incorrect quality, the Seller undertakes to return the money for the goods within 14 (fourteen) days, at the same time covering the return costs.
10.7. The characteristics of each product sold are indicated in the description accompanying each product. The Seller is not responsible for the fact that the colour, shape, or other parameters of the goods in the online store may not correspond to the actual size, shape, and colour of the goods due to the characteristics of the monitor used by the Buyer.

11. Return of goods

11.1. Deficiencies of the sold goods are eliminated, low-quality goods are replaced, returned in accordance with the “Retail Trade Rules” approved by the resolution of the Government of the Republic of Lithuania.
11.2. To return the product (s) in accordance with 11.1. the Buyer must complete the return document.
11.3. The following conditions must be met when returning the goods:
11.3.1. The returned product must be in the original neat packaging;
11.3.2. The Product must be undamaged by the Buyer;
11.3.3. The product must be unused, without losing its commercial appearance: undamaged labels, peeled off protective films, etc.;
11.3.4. The returned goods must be in the same configuration as received by the Buyer;
11.3.5. When returning the product, it is necessary to present the document of its purchase, the warranty card (if it was issued), and the completed return document;
11.3.6. The Seller has the right to refuse to accept the goods returned by the Buyer if the conditions for the return of the goods have not been complied with;
11.3.7. Return of the goods shall be carried out in the manner specified by the Seller within 14 (fourteen) days from the date of receipt of the goods (this clause shall not apply in case the goods are of poor quality – in this case, the return of goods within the statutory warranty period);
11.4. Return and replacement of goods of appropriate quality shall be carried out in accordance with Article 6.22810 (1) of the Civil Code;
11.5. The money paid for the goods accepted by the Buyer but later refused shall be returned to the Buyer’s account no later than within 7 (seven) days from the date of returning the goods to the Seller unless the Seller and the Buyer agree otherwise.
The Seller shall not be liable for the non-executed or delayed order for the returned goods if the Buyer incorrectly provides the data required for the return.

11.6. The Buyer has to cover the costs related to returning the goods.

12. Final provisions

12.1. These Rules have been drawn up in accordance with the legal acts of the Republic of Lithuania.
12.2. These Rules and the relations between the Parties with respect to these Rules shall be applied and interpreted in accordance with the laws of the Republic of Lithuania.
12.3. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If no agreement is reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
12.4. The Parties shall be released from the obligations under these Rules if they cannot be fulfilled due to unforeseen circumstances beyond the control of the Parties (force major).

Payment Methods

Payment Methods

- Credit / Debit Cards

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